Welcome to helidigital.com. Your use of helidigital.com constitutes your agreement to these terms and conditions.
The following User Agreement ("Agreement") governs the use of the helidigital.com ("Company" and "Vendor") site ("Site") and services provided by the Company. Please read the rules contained in this Agreement. You can access this agreement at various points throughout the Site. Your use of the Site will constitute your agreement to comply with the rules stated here in. If you cannot agree with these rules, please do not continue using the Site. helidigital.com expressly reserves the right to revise the rules contained in this Agreement.
These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
All services provided to you by helidigital.com are subject to these terms together with any previous written or verbal representations given or made by helidigital.com or any representatives of helidigital.com.
All the products we sell are of a technical nature and it is not always practical or possible to publish detailed specifications of all the products. Most product descriptions are provided to us by the manufacturer, and we accept no responsibility for such descriptions. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's themselves.
Information, prices, availability and product descriptions displayed on third party sites, or sites owned and operated by our marketing partners are for guide purposes only. We take no responsibility for the accuracy of this information, whether provided by us to them, or not.
All product specifications, images and other information published on our website have either been acquired from suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of helidigital.com is that all information on the website should be as accurate and up to date as possible. However, helidigital.com cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
While we try and ensure that all prices on our website are accurate, errors may occur. In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund back to the original form of payment.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. By submitting information to helidigital.com, you consent to the collection and use of this information by helidigital.com. helidigital.com does not sell, trade or rent your personal information to others, without your prior permission.
The above privacy statement may not be applicable in all countries of helidigital.com visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
All products and services are subject to availability and may be withdrawn at any time. Information on the site detailing stock levels should not be viewed as a guarantee of availability, and is a guide only. Information displayed by our marketing partners should also not be relied upon, and we take no responsibility over information displayed on sites such as these. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
helidigital.com always endeavours to adhere to delivery estimates but these are always estimates. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods and time is not of the essence.
Most items sent by helidigital.com need to be signed for, and as such, you, or a nominated person must be available to sign for it. We may permit you to send the item to an address other than the card holders to facilitate this. If delivery is attempted, but no one was available to sign for it, we reserve the right to charge you for any subsequent delivery attempts. The 'free delivery' promotion on the site may only be applied once per order, and to the first delivery attempt, if applicable.
All prices on our website are exclusive of delivery charges which will be added to the price of the products at the checkout, should there be a charge
As soon as we have delivered the goods to your door, or to a nominated person, you will be responsible for them. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery.
In-Correct Goods: It is your responsibility to notify us of any in-correct goods supplied within 7 days from delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.
If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.
You have the right to cancel your order at any time before a confirmed delivery date free of charge.
We want you to be satisfied when you shop with us. However, occasionally, we know that you may want to return items. For information on this process please see our returns policy below.
The french Distance Selling Regulations stipulate that as a consumer, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all of our products.
In this case, you are responsible for the safe return of the product to us, including the cost of doing so. We may be able to arrange this on your behalf for a fee which will be advised at the time of booking such a service.
If you have decided to cancel your order or wish to return your products to helidigital.com we will refund your credit card within 30 days of cancellation or from when we receive the goods, whichever is later.
The goods must be unused and 'as new' in their original box and packaging including all manuals and accessories. You must notify us within 7 days from date of delivery and we will issue you with a Returns Authorisation Number. The Returns Authorisation number will be valid for 7 days and it will be your responsibility to return the goods to us at your own cost and risk. Under your statutory rights, if you inform us in writing that you wish to return your item within seven days from the order, we will give you a full refund, less any charges for extra services such as gift wrapping, next day delivery. After seven days, we reserve the right to deduct re-stocking fee or a delivery cost recovery fee from the amount refunded in accordance with the European Union distance selling directive. If goods are received back 'as new' but incomplete with missing components and accessories we will charge the cost of the accessories to you. Goods received back in any condition other than 'as new' will be returned back to you, at your cost.
A product is deemed to be faulty on arrival if it shows symptoms of a failure preventing basic operation upon its first use out of the box. In such instances please contact customer services within 7 days from the delivery date. You can then either return the faulty item directly yourself or we will organise a collection. Upon receipt of the goods and confirmation of the fault by our product support team you will be offered the following options:
Our agreements with some manufacturers enforce us to arrange a repair to a product rather than exchange – if this is the case, the manufacturers rules will apply, and faulty items will be repaired and returned back to you, we will be unable to offer a replacement unless the fault is not repairable.
If the product is not deemed to be faulty by our product support team then you will be offered the following options:
The manufacturers guarantee will apply to all items reported to be faulty after 7 days from delivery.
Please be aware you are responsible for ensuring the product is suitably packaged for return. The cost of any damage caused due to insufficient packaging will be charged to you. This charge will be at least 15% of the purchase value. The goods must be returned in the original packaging. We recommend the original packaging be kept for no less than three months in case of a fault developing or any other transit requirements you might have.
This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange.
This returns policy does not affect your legal rights.
You will own the goods once we have received your payment in full. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
28 place du Foyer
31120 Lacroix Falgarde
All correspondence should be sent to the address detailed on the 'contact us' page of the site.